Support improved but had its ups and downs
Over the course of a few weeks using WFHI, I found support to be a mixed bag. Initially, the telephonic support wasn’t very responsive and took longer to get through. However, as days passed, responses got quicker and they became better at handling my queries. The communication style was polite and to the point once I got the hang of reaching the right team. I liked that the automatic updates didn’t disrupt my workflow, and the invoicing process was straightforward. However, the database feature didn’t sync perfectly all the time, causing occasional hiccups during calling sessions. The dialer was user-friendly though, and training materials helped me understand the software better. It was a bit of a rollercoaster at first, but overall, I got decent support with room for improvement. The product works well under most conditions, but daily usage highlighted some gaps that I hope they fix soon.