Support impressed me more than I expected, with only a small snag
Before signing up with WFHI, I wasn’t sure how seamless their support and communication would be, and I have to say I was pleasantly surprised. The initial onboarding was well-paced and the training materials set a clear expectation of how the software and calling tools would work. During the first few weeks, I hit a few snags with the dialer setup, and while the telephonic support helped me through, there was occasionally a bit of wait on the line. That small reservation aside, their responsiveness and willingness to guide me patiently made the overall experience very good. The software updates rolled out automatically and didn’t disrupt my workflow much, which was a relief. Payment and invoice processes were transparent and simple, adding to the positive impression. In sum, I felt supported beyond what I had hoped for, except for some wait times that I am optimistic will improve as they scale.