Support hours worked well sometimes but not always
I have mixed feelings about the support and communication from WFHI when it comes to the hours they actually cover. On the positive side, during my usual working hours, I found the telephonic support to be quite helpful and responsive. It was reassuring to know there was someone on the line who could quickly guide me through the software’s features and help troubleshoot issues in real time. However, my work schedule doesn’t always stick to standard hours, and I found that outside of those hours, support availability was limited or non-existent. This created some difficulties when I needed prompt assistance during irregular hours. I had hoped that the automatic updates and the database features would be accompanied by more comprehensive support access to cover different shifts or time zones. While the sign-up and payment processes went smoothly, and the onboarding was clear, the inconsistency in support hours meant I couldn’t rely on help always being there when I needed it. In summary, the support side of WFHI has a good backbone during normal hours but falls short if your schedule doesn’t align, which is a downside that management might want to address.