Support hours worked well sometimes but not all the time
I’d say the communication and support with WFHI had its ups and downs when it came to timing. On the positive side, during standard working hours, the telephonic support was quite responsive and clear in resolving questions about the software and database features. That made my day-to-day easier and quicker to navigate. However, since I occasionally work evenings or weekends, I found the support availability less flexible during those hours, which was inconvenient. At times I needed help using the calling tools or invoice queries outside the regular schedule and had to wait longer or rely on email responses. While the automatic updates worked smoothly and were well communicated, support that matched my actual varied working hours would definitely improve the experience. Overall, it was a mix of really effective support when available plus moments of frustration due to limited access, balancing the good and the bad sides of the service pretty evenly for me as someone with an irregular schedule.