Support hours worked sometimes, but missed more than fit my schedule
I found the telephonic support to be decent when I could reach them within their available hours. That was the positive aspect because when the team was available, they were quite helpful in navigating some issues I faced with the calling tools and database feature. However, the support hours did not align well with my working schedule, which made it frustrating to get timely help during critical moments. Training was reasonably thorough, but I expected more flexibility in support timings given remote workflows often extend beyond standard office hours. The invoicing and sign-up process went smoothly with clear communication. Automatic updates ran effortlessly without interrupting my work, which I appreciated. Overall, while the support itself was okay, the limited availability was an issue that kept me from fully relying on the assistance when it mattered the most.