Support hours worked quite well for me
I have to say, the customer support and communication matched my working hours better than I expected. When I signed up, I was unsure if telephonic support would be accessible during the hours I usually work, but it actually suited me pretty well. I started by calling in a few times during late afternoons, and the wait times weren’t bad. The advisors were helpful and polite, which made it easier to get answers even if the solutions were sometimes a bit basic. I did notice that later in the evenings, the support availability decreased, which wasn’t ideal when I had a couple of questions after work. However, the automated updates and email follow-ups helped fill in those gaps. Invoicing and payment processes were straightforward, so I didn’t have to bother support about those issues. Overall, the whole experience felt smooth and accommodating, though a few extended support hours would have made it perfect for my schedule. Still, I feel it fits well with how I manage my work hours.