Support hours worked for me, especially for late evening queries
Over the weeks of using WFHI’s software and accessing their support, I found the support and communication structure suited the hours I work quite well. Since I often work during evenings, it was helpful that telephonic support was available for queries beyond regular office hours. Most of my contacts with support involved clarifications about using the dialer and addressing minor bugs after updates. Each time, the response was prompt once I got through. The documentation was clear but not exhaustive, so the option to call and talk to a human was useful. One thing I noticed though was that early morning support availability was limited, which was a slight inconvenience given my sometimes early start. Aside from that, the support team fit my schedule adequately, making it easier to resolve concerns without waiting for the next day. Clear communication lines and accessibility were the parts that stood out to me during this period.