Support Hours Worked for Me but Communication Lagged
I found the telephonic support acceptable because the hours did align with my working times, which was a plus since I could reach out without too much trouble. However, the quality of communication left quite a bit to be desired. The explanations were often vague or too technical without much patience to break things down simply. I wanted to get the most out of the training, especially the part about the dialer and automatic updates, but my questions weren’t genuinely answered in ways that made me feel confident. On the other hand, the support was at least punctual and available during the hours I needed, so I can’t say it was entirely bad. But the experience overall made me feel like I was left to figure out a lot on my own, which was frustrating since I expected better guidance from a paid service. I think they could improve the clarity and patience in their communication to make support genuinely helpful.