Support hours were the only plus point in my experience
Looking back, the main positive about the support was their availability during my working hours, which made reaching out easier. Unfortunately, the quality of help during those hours was inconsistent. Sometimes I would get clear answers quickly, while other times I faced repeated transfers or unclear advice that didn’t solve my problems. Over time, this inconsistency became frustrating and reduced my confidence in using the software. The automatic updates occasionally introduced unexpected changes that needed support, but the responses varied a lot. The calling tools worked fine within my usual schedule, but when I needed help out of these times, options were limited. So while support hours fit my work pattern well, the overall experience left me feeling it could have been more dependable in resolving issues effectively.