Support hours were okay, but communication left much to be desired
The telephonic support was available within the hours I usually work, which I appreciated; that was at least one positive. Unfortunately, the responses were often slow to come, and the communication wasn’t very clear during those times. I felt that sometimes the support team didn’t fully understand what I was asking or provided answers that were too generic to be helpful. This led to several follow-ups and wasted time. Also, the dialer tool’s assistance wasn’t as responsive during peak hours, which was frustrating since that period was crucial for my remote workflow. The onboarding training seemed rushed, and the explanations lacked depth, making it harder to get the best out of the software. Overall, the sign-up and payment process was simple enough, but the support during my active hours really didn't meet my expectations and slowed my usage down significantly.