3 out of 53 of 5Verified purchaseSupport and communication
Support hours were not totally convenient
I found the telephonic support to be generally helpful, but the available hours were not always a great fit with my working schedule. Since my work hours stretch slightly into the evening, sometimes I had to wait until the next support window to get answers or help. This added some delay when urgent questions popped up while using the dialer or accessing the database feature. Although the support agents were knowledgeable and resolved issues clearly once contacted, the limited timing meant I had to put in extra effort coordinating my queries around their hours rather than receiving immediate assistance.