Support hours were not really convenient for me
Honestly, the people on telephonic support were friendly and knowledgeable, I’ll give them that much. But the thing that really stood out was that their available hours didn’t match well with my actual working schedule. I often work late into the evening, but support seemed to switch off just when I was free to reach out. That was kind of frustrating, because when you need help, you want it then and there, not next morning or whenever. This misalignment made me rely more on the FAQ and automated stuff, which isn’t always enough. The software itself is fine in terms of updates and usability, but the limited support window felt like a big drawback. It’s a shame because having better hours would make the whole experience a lot smoother, but for now, that’s the part I found disappointing in an otherwise decent setup.