Support hours were mostly fine, but not perfect
I found that the telephonic support hours mostly aligned well with the times I usually work. Since I’m often working in late evenings, it was convenient to know that assistance would be available during those hours, which made the whole experience less stressful. The staff answered calls promptly and were able to clarify questions about the database features or the dialer without delay. On the other hand, sometimes when I needed urgent help slightly outside those hours, the queue was closed, and I had to wait quite a while to get through during official times. This was a bit frustrating during a busy workday when quick resolutions matter. Still, overall, the communication felt proactive and the support agents patient and helpful. If there was one thing I’d suggest, it would be to widen support timings a little or offer some asynchronous help options to supplement calls. Considering everything, I think the effort spent contacting support was balanced well by their responsiveness during the fit hours. I was able to keep working without too many interruptions.