Support hours were hit and miss for my schedule

Support hours were hit and miss for my schedule

So, using WFHI’s telephonic support was sometimes okay and other times frustrating because of their support hours. I was hoping to get help during my usual working times, but often the support team wasn’t available when I called. When I did reach them, the people were helpful and tried to solve my issues but timing was quite a problem. It felt like I had to plan my work around their availability more than they adjusting to my hours. That was a bit tiring after a while. On the plus side, the software itself ran smoothly during my hours and calls through the dialer worked well. Overall, the experience with support was mixed. Some days it was fine, but mostly the mismatch in support hours was an annoyance I had to deal with repeatedly.