support hours were helpful sometimes but also sometimes limiting
At first, I appreciated how telephonic support was available during hours that overlapped with my working schedule. The welcome call and initial walkthrough happened smoothly which made me feel like someone was there to guide me through setting up the software and database. However, as my work times shifted slightly, I noticed that the support hours didn’t perfectly match my new schedule. I tried contacting them a few times just after my usual working window and found the lines busy or unattended, which was a real inconvenience. On the plus side, when I did get through, the staff were patient and explained every step clearly, especially regarding the use of the calling tools and updates to the dialer. The software itself updated automatically a couple of times during my use and I did not face downtime, which was great. The invoicing and payment process was punctual and well explained, so billing caused no worries. Despite these positive aspects, the mismatch in support timing sometimes left me frustrated because I needed quick responses outside their hours occasionally. So, while support quality was high when available, the limited timing reduced overall satisfaction slightly. This was my experience so far juggling the support availability with my actual work hours.