3 out of 53 of 5Verified purchaseSupport and communication
Support hours were a bit of a mixed bag
The telephonic support team often helped me when I reached out during normal business hours, which aligned somewhat with my working times. But sometimes their availability didn’t exactly fit when I actually needed assistance, especially on later evenings. I appreciated the prompt callbacks when they were available, though occasionally I had to wait longer than I expected. Overall, the support hours matched half my schedule but not the other half, so it sometimes felt like luck whether I connected at a good time. Their responses were useful when I got through, but the mismatch with my real working hours was a bit frustrating.