Support hours unsuitable, won't repeat this service
I found the telephonic support hours did not align well with my working schedule. Often, I needed assistance during early mornings or late evenings, but the support was only available during standard business hours. This mismatch meant that when I genuinely required help, I could not reach anyone by phone and had to rely on email or wait for the next available call slot. The software itself seemed fine, and the training was clear enough, but the support availability was a significant issue for me. Additionally, the onboarding process took longer than I expected because of waiting on responses outside support hours. This disrupted my workflow and added frustration. Given these experiences, I would be hesitant to purchase WFHI software again unless the support hours were extended or better matched the operational hours of those using the product. It is essential for remote work tools to have support aligned with various schedules, especially in India where timing can vary widely, and unfortunately, this fell short for me.