Support hours toh sahi hain par roz ke kaam ke liye theek nahi
Mujhe laga tha ki support team roz ke kaam mein infact meri timings ke hisaab se help karegi, lekin unka timing thoda strict hai jo mera kaam karte waqt problem karta hai. Maine phone ya chat support se koshish ki to unka response acha tha, lekin jab mein shift ke late hours mein help mangta tha toh available nahi milta. Vo thoda disappointing hai kyunki remote kaam mein flexibility chahiye hoti hai. Training sessions ne software samajhne mein madad ki, par practical problems jab aayi toh timely support nahi mila. Billing se related queries easily solve ho gayi thi, mujhe yeh baat achhi lagi. Par agar apke kaam ki timing subah se shaam tak hai toh support sahi lagega, par late night kaam karne walon ke liye itna convenient nahi hai. Overall, software okay hai but support hours ke wajah se wo consistent experience nahi ban pata.