Support hours thode flexible hue toh aur acha hota
Mujhe lagta hai ki support team ka timing mere kaam ke schedule se match thoda kam karta hai. Main din mein kaafi hours kaam kar leti hoon, par jab mujhe dialer ya software ke kisi feature ke liye turant madad chahiye hoti hai, toh support hours thode restrictive lagte hain. Shayad unka schedule standard office hours mein hi centered hai, is wajah se kabhi-kabhi main kaafi wait karti hoon. Sochti hoon ki agar thoda flexible shift system rakha jaaye ya support availability extend ho, toh better hota. Jo training aur onboarding flow tha wo theek tha, par kabhi kabhi jab problem hoti hai, turant response nahi milta. Database feature se toh main kaafi satisfied hoon, woh kaam ko smooth karta hai, lekin support ke wakt ka issue thoda alag lagta hai. Bottom line main yeh soch rahi hoon ki ye missing link fix ho jaaye toh experience kaafi improve hoga, warna main support ke limited reach ke bawajood software kaafi acha laga mujhe.