Support hours theek hai, par kaam ke hisaab se fit nahi
Mujhe laga tha ki support ke hours mere actual working time ke saath match karenge, par asli mein wo itne flexible nahi the jitna chahiye tha. Jab main raat mein call karna chaha to response nahi mila, jo kaafi frustrating tha. Lekin ek acha point yeh hai ki jab support available tha toh woh kaafi helpful tha aur queries ko samajhne mein fast tha, par kabhi kabhi unke working hours ka mismatch meri productivity ko affect karta tha. Phone par baat karne ka experience generally thoda slow tha, aur har baar nahi mil paata tha help easily. Soch raha tha ki onboarding ke dauran yeh problem resolve ho jayegi, par wo bhi adhura laga. Agar ye support hours thode flexible hotey to kaafi better lagta, abhi ke liye bas itna keh sakta hoon ki time zone aur mere work timings mein kuch aur samay adjust karwana hoga. Overall, product ke features achhe hain lekin support timing issues thode distracting hain aur yeh mudda jaldi fix karne ki zarurat hai.