2 out of 52 of 5Unverified experienceSupport and communication
support hours the main gap between expect aur reality
Mujhe laga tha ki support team 24/7 available hogi, par reality thodi alag nikli. Jab kabhi issues aaye toh unke working hours mere kaam ke hours ke saath align nahi ho paaye they, iss wajah se kabhi kabhi main kafi der tak stuck raha. Support team ne jo help di thi, wo theek thi aur kisi point par unka response time theek laga, but ye benefit leh paya main sirf unhi limited hours mein jab mein online tha. Communication thodi delayed lagti thi, aur kabhi kabhar lagta, ki thoda aur flexible timing se fatafat resolution mil sakta tha. Overall, support was okay but hours ki wajah se meri expectations par pura nahi utar paaye they.