support hours surprised me, not in a good way
I was expecting telephonic support that would align better with my working hours, but unfortunately, that wasn’t the case here. The support team was helpful when I could finally get through, answering my questions clearly. However, I found their availability quite limited during the times I was actually active and working. This led to a lot of waiting around and delays in resolving my issues. I’ve had to adjust my schedule just to catch them in action, which isn’t ideal for running smooth remote workflows. The software itself felt fine once set up, and tasks like automated updates and database features worked mostly as expected, so the product isn’t the problem. Still, the mismatch in support timing really caught me off guard because I assumed the help would be available whenever I needed it, which wasn’t true. Overall, the support hours feel like a major hurdle that I wish was communicated better upfront.