Support hours surprised me by how unsuitable they were
I was quite hopeful that WFHI's telephonic support would be available during the hours I actually work, which often extend late into the evening. However, I was surprised to find out that their support hours are largely aligned with typical office timings, leaving me with limited options to get real-time assistance when I needed it most. The software itself and the training I received were reasonable, but support availability felt disconnected from my work pattern. Attempts to call during off-hours went unanswered or redirected to voicemail, causing frustrating delays in resolving issues related to the dialer and database features. Automatic updates occurred, but when problems arose, I missed timely help to troubleshoot. The sign-up, invoicing, and payment processes ran smoothly, but these are minor comforts compared to the critical need for reliable support. Overall, this misalignment of support availability with my working hours made the experience less effective and hampered my workflow. I wish WFHI had better telephonic support options to match diverse remote work schedules.