Support hours surprise: not quite what I’d expected
I was generally hopeful that WFHI’s telephonic support would fit well with my working hours, considering how they describe their availability. However, I was a bit surprised to find out the support timings didn't fully match when I was usually free to call. While I did receive some help when I managed to reach them during overlapping hours, it felt like quite a limitation since the training and software issues can arise anytime during my workday. That being said, when they were available, the support was helpful and patient, so I can’t entirely complain. Still, the mismatch with practical working hours made the experience less smooth than I hoped. I feel adjustments to better cover diverse Indian work schedules might be a good improvement area.