3 out of 53 of 5Unverified experienceSupport and communication
Support hours somewhat matched my working times
When I checked the telephonic support hours, they mostly aligned with the times I am available during the day. This was useful because I could ask questions in real-time while using the dialer. However, sometimes the connection dropped or I had to wait, which interrupted my work. The training sessions for new features came at a fixed schedule that didn’t always fit my actual working hours, so I missed some of those. I appreciate that the database feature updates happen automatically without requiring me to pause my tasks. Overall, the service fit some of my work routine but wasn’t always convenient when I needed quick assistance.