Support hours: sometimes helpful, sometimes missing
My experience with WFHI's support and communication has been quite mixed, shaped largely by the fitting of their available support hours with my actual working schedule. Initially, I expected telephonic support to be available beyond usual office hours, to match the flexible nature of remote workflows, but it was more limited than I had assumed. When I could connect during support hours, the assistance was helpful and informative, and the priority assistance genuinely felt like a benefit, with solutions delivered promptly. However, there were occasions when I needed help outside these hours and found no immediate way to get in touch, which slowed down my work process on those days. The sign-up and invoicing process ran smoothly as expected, with clear payment options and timely invoice delivery, which made things easier. The training modules covered the software usage well, though there were moments of waiting for support that could have been improved. Overall, my verdict is balanced — I found useful support when it was available, but the hours could be expanded to better meet user needs, so it fits some of my working patterns but not all.