Support hours samajh aayi jab extension phone nahi uthaya
Mujhe pehle laga tha ki support 24/7 milega, lekin jab main apni working hours mein call kiya, tabhi samajh aaya ki shayad wo actual hours mere schedule ke saath match nahi karte. Main usually subah se shaam tak kaam karta hoon, par jab support ko call kiya extension par, toh bohot baar lagatar ring hone ke baad bhi response nahi mila. Jab finally kisi ne phone uthaya, toh lag raha tha ki agent thoda busy ya phir limited resources hai, kyunki mujhe multiple baar apne issue dobara explain karna pada. Main soch raha tha ki telephonic support zyada helpful aur timely hoga, par yeh thoda disappointing raha. Mera jo agenda tha, ki quick clarification aur help milega, woh pura nahi hua. Mujhe database feature mein kuch confusion thi, aur training mein bhi kuch steps thoda unclear lage, support team jaldi clear kar sakti thi. Kya automatic updates ne effect dala ya nahi, is par bhi busy hone ke wajah se baat karna mushkil hua. Payment aur invoice process theek tha, lekin communication timing issues waqt par lagte waqt frustrating ho gaya. Mujhe lagega ki agar support availability ko mere kaam ke samay ke hisaab se adjust kar saken, toh experience zyada positive hota.