Support hours required some adaptation but worth the effort
My experience with the telephonic support provided by WFHI has been quite detailed and reasonable considering their operational hours. Since my work schedule doesn’t exactly match standard business hours, there was an initial challenge in reaching support when I needed immediate assistance. However, the support team does a commendable job in scheduling callbacks and addressing concerns clearly once connected. The effort on my part involved timing my queries to align better with their active support windows, which took a bit of learning and patience. On the positive side, when I did connect with their team, the communication was thorough, and they helped me understand the software features in-depth. Also, I found that the priority assistance option was very effective in reducing wait times during busy hours. Balancing the timing and quality of support has been an exercise, but I appreciate that the team tries to fit within the hours they officially provide and I felt that the help was worth the effort I made to coordinate with them.