Support hours required effort but overall helpful
The telephonic support provided by WFHI was generally good, though getting help during the hours I actually work did take some coordination. Their standard support hours covered a wide enough window, but occasionally I had to adjust my schedule to catch them when they were available. On the positive side, when I did get through, the staff were knowledgeable and addressed my questions effectively about dialing tools and database setup. They also helped me understand updates that happen automatically, which reduced future disruptions. On the other hand, the effort to align my needs with their availability sometimes felt like a minor barrier, especially on days when I had a heavier workload. I would say the overall experience was positive but required patience. It might be beneficial if WFHI expanded support hours or offered alternative communication modes for quicker queries during off-peak times. Despite this, I appreciated the quality of support once I engaged with them and found it worth the effort it took to fit it in.