Support hours only good part of the experience
The support team's hours mostly didn’t fit well with my actual working schedule, which was a major challenge. I found that when I needed help outside of their availability, it was difficult to get timely responses. However, I will say that when I did manage to contact support during their open hours, the communication was quite clear and friendly. The explanations provided were helpful, showing that the staff understood the software well. Despite that, the limited window for support caused delays and some unnecessary frustration. The software itself is decent and the updates are automatic, which is convenient. But overall, the mismatch between the hours I work and the support availability made the experience less effective for me than it might be for others with different schedules.