Support hours okay, but not quite aligned with my work schedule
When I first signed up, I assumed the telephonic support would be readily available during my typical working hours, which tend to be quite variable. The support team generally responded well and were able to help when I reached out, but often their availability didn’t perfectly match when I actually needed assistance. Sometimes I found myself waiting outside their operating hours or getting limited support late in the day, which was a bit inconvenient. I think the idea was to make support accessible, but they might not have anticipated the varied schedules of remote workers. The communication was clear when I could connect, though, which was encouraging. On the other hand, the automatic updates happened quietly without interruption, which I appreciated. So I was somewhat satisfied with what I expected for assistance but realized I might need to adjust my querying times to fit their support windows better. It still feels like a decent balance of service overall, just with room for better timing.