Support hours okay but could sync better
The support service definitely felt helpful overall, and I liked that I could reach someone when I really needed to. But, to be honest, the actual hours they operate didn’t always align with when I was working. Sometimes, during those late afternoon sessions, I found myself hitting a bit of a wall because support wasn’t available. I guess if the hours matched better with actual user workflows, it would make the experience more seamless. That said, whenever I did manage to get through, the assistance was usually on point and gave me what I needed. I kept thinking about how the whole setup felt like it was aiming to be user-friendly but needed just a small tweak to fit real-life timing. So overall, the support was dependable but occasionally out of sync, something that felt like just a minor snag rather than a dealbreaker.