Support hours often don’t align with my working schedule
I’ve found that the support hours available for telephonic assistance frequently do not match the times when I actually work, which can be quite frustrating. Though the staff are generally polite and seemingly knowledgeable, I often have to wait until regular business hours to call or receive responses, but my work frequently takes place early mornings or late evenings. This mismatch results in delays whenever I encounter an issue or need guidance during a crucial remote workflow step. On the positive side, once connected, the support team tends to provide helpful, patient explanations, which I find valuable in navigating the software’s calling tools and database features. However, the limited hours reduce accessibility and responsiveness overall to a degree that affects efficiency for someone with an irregular working schedule. I hope in future they will consider extending support availability or offering alternate communication channels that better fit diverse user routines, so the assistance can truly match actual working hours without forcing compromises.