support hours not quite aligned with my schedule
I’ve contacted the support team a few times and it’s a mixed bag. When I reached out during their stated hours, the telephonic help was decent and the staff tried to be helpful. The wait times were mostly short which is a plus. However, the problem is those hours don’t really fit well with my working times. There were instances when I tried calling outside their availability, and obviously no response. So if you’re working hours completely different, you might find this frustrating. Sometimes I had to hold off some questions or issues just because the support wasn’t reachable at in-between hours. On the plus side, their updates and the interface itself are quite intuitive, so I needed support less than I thought. Still, for people with irregular or non-standard hours, this setup might not suit you well. It’s fine if your schedule syncs up but otherwise, it could be a hassle.