Support Hours Never Matched When I Was Actually Available
It quickly became clear that the telephonic support hours were not aligned with the times I generally use the software. Since I work unusual hours, often late at night or very early mornings, the support lines were frequently closed when I faced issues. This disconnect made it extremely difficult for me to get timely help, and it felt like support was designed for a different schedule entirely. Despite several attempts to find alternative contact methods, the availability window remained the same. This lack of support accessibility during the hours I was active became a major source of frustration. I understand that resources can be limited, but such misalignment reduces the utility of the product significantly for me. The sign-up and payment process were satisfactory, but without real-time assistance when I needed it, the experience overall suffered. I was hoping for a smoother, more responsive interaction that fit my daily workflow, but that moment never really clicked. This rigidity in support timing was the biggest drawback in my experience.