Support hours nahi suit karte mere kaam ke according
Mujhe laga tha ki jab support phone pe available hoga tab main apne kaam ke routine ke hisaab se aasani se baat kar paunga. Lekin ye toh pata chala ki support timing zyada hours nahi chalte, jiske wajah se main jab call karta hoon toh ya toh line busy hoti hai ya phir koi turant pick nahi karta. Software use karne ke dauran agar koi problem aayi toh is wajah se wo easily solve nahi hui. Dialer tools aur database waali functionality kaafi theek the, wo basic cheezein toh sahi se kaam karti hain, par jab kisi urgent query ki baat aati hai, toh timing mismatch ki wajah se help milna difficult hota hai. Training session mujhe mila tha par wo time flexibility ko dhyan mein nahi rakhta. Overall expectation yeh tha ki support milaega jab bhi zarurat ho, par ground reality mein kaam ke routine se align nahi hota. Automatic updates theek the, par jab help chahiye hoti thi, toh wo support ne poora fulfill nahi kiya meri requirements ko. Toh overall, support ke timings aur communication ko thoda adjust karna hoga apne end se.