Support hours mostly worked for me
Reflecting on the customer support and communications after using the platform for a while, I found that the support team's availability reasonably matched the hours I actually work, which was a positive, but with some limitations. During busy workdays, I could get help at convenient times, especially in the afternoons, though sometimes early mornings were quieter periods for responsiveness. When I needed to adjust some details in the dialer settings, support did assist, although I occasionally found that responses arrived a bit slower when I reached out late in the evening, which made me plan my questions ahead. Overall, the communication was consistent enough to not cause major hiccups but did require me to be mindful of support hours to get timely help. The balance was fair, considering the time differences and staffing, but I wished for a few more hours of coverage.