Support hours mostly worked but there were some drawbacks too
I’ve been thinking about how well WFHI’s hours matched my own working schedule, and it’s a bit of a mixed bag. On the positive side, their support team was available during part of the day when I’m usually online, which made it easier to ask questions about the software and calling tools. The automatic updates didn’t disrupt my day, so that was definitely a plus. But on the other hand, some important windows of my working hours were left unsupported, which sometimes forced me to wait longer for answers than I liked. The billing and invoicing seemed clear enough, and signing up was fairly straightforward, which I appreciated. It’s just unfortunate that the availability doesn’t cover all the hours when I might need help. While I can acknowledge the good parts, especially the ease of payment and updates, I still feel the support doesn’t fully meet the actual hours I keep. So for me, it remains a bit inconvenient despite some helpful features.