Support hours mostly workable with occasional hiccups
I found the telephonic support from WFHI to be generally helpful, but the hours of availability only somewhat matched my actual working times. I work on a flexible schedule that extends beyond normal office hours, and while during the day I could reach support fairly quickly, there were occasions in late evenings when I needed assistance but got delayed responses. This meant some issues with the dialer and database setup took longer to resolve than I had hoped. On the plus side, the software itself has automatic updates that often fixed bugs and introduced new features correctly, reducing the need for support. The training and onboarding materials were comprehensive enough to solve many questions independently. Billing and payment processes were clear and well organized, which I appreciated for planning purposes. Overall, I would say the communication fit well for standard hours but less so when working outside them, which is a minor drawback.