Support hours mostly matched my busy schedule
Reflecting on the support and communication from WFHI, I found that the available hours for telephonic assistance were generally well aligned with my working schedule. Since I had committed to using the software during hours that often stretched into evenings, it was a relief that calls and help desk services were accessible during these times. That said, there were isolated moments when I wished the support was a bit more responsive or offered extended hours since some issues with the dialer feature popped up late in the day. But overall, the communication felt proactive and the team was courteous and clear whenever I did get through. It’s been a few weeks now, and I still feel the support hours fit well enough with what I actually work without making it a struggle to get timely help.