Support hours mostly good but could cover more time in late evening
The support and communication provided by WFHI fitted well within my working hours during the day, which is convenient for my daily routines. Whenever I contacted support through calls or emails, the assistance was timely and relevant to the issues I faced around the software and dialer use. However, sometimes I found that their operational hours didn't cover late evening work sessions, which can be challenging since remote work isn't always confined to standard office times. On the plus side, the priority assistance program adds value when your questions need quicker responses during the core support hours. It’s a decent balance: I appreciate the help during the day, but expanding coverage to later times would make it more user-friendly, especially for those working flexible hours or managing databases across different time zones.