Support hours mostly fit my routine
Using WFHI’s telephonic support has generally been positive because their hours align fairly well with my actual working times. I usually work standard daytime hours, and I found getting help during those windows quite convenient. The agents were responsive whenever I called during appropriate hours, and they managed to clarify most of my questions on the database features and dialer functionality. My only reservation is that on a couple of occasions, the support wasn’t available early in the morning, which would have been perfect for me since I like to sort things out before my day starts. Despite that, I would still tell a friend that the help lines are practical for their needs, especially if their work hours match the usual timings. The payment and invoicing were also reasonably straightforward, and the session on training was clear and paced well. It’s solid support, just needing a little extension in hours to be truly seamless.