Support hours mostly fit, but leaving room for improvement
My experience with WFHI’s telephonic support has been fairly balanced. The support team operates during standard business hours, which aligns with my usual working times quite well, so I’ve been able to get help when needed without much delay. On the other hand, there have been a few occasions where I required assistance slightly outside those hours and found it difficult to reach someone promptly. The quality of communication when connected was generally professional and understanding, and they guided me through issues related to the dialer setup and database syncing. However, support call durations sometimes felt rushed towards the end, possibly due to workload. Since I rely heavily on the software in my daily remote workflow, this aspect matters a lot. Balancing availability and attention needs to improve slightly for optimal experience. Still, the automatic updates run smoothly, which reduces dependence on support. Overall, the support service fits the usual working hours well but could extend help availability more for users with different schedules.