Support hours mostly fit, but brief gaps present

Support hours mostly fit, but brief gaps present

The telephonic support matched my working hours on most days, which was quite helpful since I often needed quick clarifications during those times. However, there were occasional periods where the support line was inaccessible outside of their main hours, which caused some delays in resolving minor issues. That said, the quality of assistance during available hours was good and professional. I would appreciate if the support coverage extended a bit more into the evening to align better with varied schedules. As a result, the outcome is positive but not without small inconveniences due to limited timing.