Support hours mostly convenient, though with some gaps
I found that the WFHI support hours generally worked well with my own schedule. Most days, when I was actively using the calling tools and managing the database, help was available within expected times, allowing me to continue without major interruptions. However, on a couple of occasions, I found the support team was less reachable during some late evening hours when I ended up working longer, which was a little inconvenient. On the other hand, the automatic updates often fixed minor bugs I encountered without requiring me to contact support, which was a plus. Their telephonic support was helpful when available, and I appreciate the clear invoicing and payment setup during the sign-up process. To sum up, the support’s availability fit well for regular hours but could improve slightly for those working outside typical times.