Support hours misaligned, overall a frustrating experience
The telephonic support offered a mixed experience for me. While the representatives were generally polite and tried to assist during the calls, the availability of support windows was not in sync with the working hours I usually keep. This mismatch often left me waiting or trying to schedule support calls around their hours, which disrupted my productivity. On a few occasions, I managed to get help but it felt rushed or incomplete when the operator had to wrap up before the shift ended. Despite understanding they might have fixed timings, it felt like the support system was not tailored to the diverse schedules of remote workers like myself. One small reservation is that the knowledge base online was somewhat helpful, but could not replace live support. Overall, the whole support experience felt a bit frustrating and inconvenient rather than smooth and timely.