Support hours met my general needs, though a few tweaks needed
When I signed up, I expected the support team to be accessible mostly during standard working hours, which aligned with when I usually work. I found that their telephonic assistance was indeed available during these times and they responded politely to my queries. However, there were occasions where I needed help somewhat outside these hours, especially while adjusting to the software and dialer tools, and support wasn’t accessible then. This was a bit inconvenient but not a major issue since most of my work hours did coincide with their availability. Communication over calls was clear and professional, though a chat or messaging option for off-hours would have been helpful. Overall, the support setup matched my expectations generally, but a few more flexible hours or channels might improve the experience for different schedules.