Support hours mere schedule ke liye perfect nahi hain
Support ke time shayad mere kaam ke hours ke saath fit nahi baithte. Jab bhi kaha main unko call karti hoon, lagta hai ki woh timings thode off hote hain mere liye. Kabhi update ya software related koi dikkat ho jaati hai, toh wait karna padta hai ya phir schedule adjust karna padta hai taaki support se baat ho sake. Training aur onboarding ke samay ye baat clear nahi hui thi ki actual call support timing kya hoga. Dialer aur database features theek hain, par jab main urgently unki madad chahti hoon toh timing issue ke wajah se delay hota hai. Payment ya sign up process me koi dikkat nahi, par support ke hours mere workflow ke saath puraantal fit nahi hote is wajah se main ziyada rely nahi kar sakti hoon jab kuch urgent ho. Overall, main itna kahungi ki ye support mera expect kiya hua set hours nahi follow karta. Is wajah se main apne kaam ke waqt usko manage karne me dikkat mehsoos karti thi.