Support hours mere kaam ke hisaab se nahi the, shayad dobara nahi
Main soch rahi thi ki support waale time mere work hours ke saath suit karenge, jaise main remote kaam karti hoon mostly evening aur thoda weekend bhi. Lekin jab main help lene ki koshish ki toh pata chala ki telephonic support office hours mein zyada available tha, jo mere liye inconvenient tha. Waiting time bhi kabhi kabhi lamba ho jata tha aur ek baar toh support closing time ke baad bhi reply mil gaya, par wo uss din matter ko solve nahi kar paya. Jo automatic updates chal rahe hote hain, unke baare mein main clarity chah rahi thi, aur training material mein kuch information thi par jab real-time issue aaya tab suit karne wali help nahi mili. Main expect karti thi ki agar signing up se lekar billing tak koi problem aaye to unke support staff zyada responsive honge even outside regular hours, par aisa nahi hua. Support communication thoda slow tha aur multiple bar repeat karna padta tha same problem ko batane ko, jo ki frustrating tha. Agar mujhe dusri baar choose karna ho ya nahi, toh main sochungi kyunki timings mere liye perfect nahi the aur support ko samajhna aur wo problem solve karna mere daily routine ke hisaab se okay nahi tha. Thoda aur flexible support hours agar hote toh shayad main dobara try karti, lekin abhi ke liye main dusre options soch rahi hoon.