3 out of 53 of 5Unverified experienceSupport and communication
Support hours matched weekdays well
I found that the support team's availability generally aligned with the hours I was actually working, which was convenient for my schedule. However, during some evenings, when I needed help with the dialer tool, response times were slower, which was frustrating. On the other hand, their automatic updates were seamless and didn't interrupt my workflow. So, while the overall support hours fit my working routine decently, there were occasional mismatches during off-peak hours that affected how quickly issues were addressed. This balance of strengths and weaknesses means the support works well enough but leaves room for improvement in responsiveness outside typical hours.